Frequently Asked Questions.
What materials do you use for your products?
All of our garments and accessories are made from natural fabrics or certified recycled fibers (GRS - Global Recycled Standard). We also use environmentally sustainable, recycled and biodegradable materials to ensure comfort, safety and environmental friendliness. With the exception of some items created with technical materials for added safety and comfort for the animal.
Are SkovTail products safe for animals?
Yes, every product is designed with the well-being of the dog and cat in mind. We use no irritating chemicals, and all hygiene treatments are dermatologically safe.
How do I choose the right size for my dog?
On our site you will find detailed size charts by breed and size. We recommend that you measure:
The length of the back (from the neck to the base of the tail)
the circumference of the neck
the circumference of the chest (at the widest point, behind the front legs)
Compare the measurements with our chart to find the most suitable size.
Do you make international shipments?
Yes, we ship to almost all of Europe, the United States and Canada. Shipping costs vary by destination country and start at 10€. You can see the full list of costs in the Shipping section.
How long does it take to receive the order?
Delivery time varies from 2 to 5 working days, depending on the destination.
Is it possible to get free shipping?
For orders over €99, shipping within the country is free using code 99+.
Are your products washable?
Yes, all of our products are washable. We recommend that you follow the instructions on the label to ensure maximum durability and maintain the quality of the materials.
Do you have specific products for cats?
Of course! In addition to dog accessories and hygiene items, we also offer shampoos, conditioners, and gentle treatments designed specifically for cat skin and coat care.
Where are SkovTail products made?
Our garments are designed and handcrafted in Italy, combining sartorial elegance, comfort and sustainability.
Can I return a product if it doesn't fit?
Yes, you can request a return within the terms stated in our Terms of Sale. Just contact us by email and we will guide you through the process.